Frequently Asked Questions

1. What is a vehicle service contract/extended warranty?

Once the manufacturer's warranty expires, you have nothing to protect you from expensive vehicle repairs. Most vehicles come with a 3 year/60,000 kilometre bumper-to-bumper warranty. Once that expires, you have no protection against mechanical breakdowns. Warranty Direct's PowerShield service contract assures that for a specified amount of time and/or mileage, both parts, labour and sales tax (if applicable) required for replacement or repair of covered mechanical systems in your vehicle will be paid.

2. Why should I choose Warranty Direct over the others?

Warranty Direct is the consumer division of one of the nation's oldest and largest warranty companies. You can buy from us with complete confidence. This 28 year old company has received numerous distinctions of its financial stability including being named a Forbes Magazine Top 200 Company three times. When looking at extended warranty companies, this financial stability is of the utmost importance. It's important to know that we handle our own claims, we never send you off to an unknown third party. Our experience is unmatched with nearly 2 million plans sold,, assets in excess of $350 million and nearly $600 million in paid claims. When looking at extended warranty companies, financial stability should be of utmost importance; after all, you will need them to be there down the road to pay your claims.

We are NOT an Internet only company, we have a long history of selling plans through wholesale channels such as car dealers, banks and credit unions.

 And if that's not enough, all plans come with a money back guarantee. You'll be hard pressed to find a more financially stable administrator than us. We can't reiterate how important that is.

3. What benefits do you offer?

When you experience a mechanical breakdown, Warranty Direct's PowerShield is there with you even before you file your claim. In addition to comprehensive coverages and fast claims handling, your PowerShield agreement includes a comprehensive peace of mind benefits package. Assistance is available 24 x 7; you'll never be stranded on the side of the road with no one to call.

PowerShield provides protection for you 24 hours a day, 7 days a week. by including FREE membership in a nationwide roadside assistance plan. Simply call the toll free number anytime you need help. This benefit is extended to you for the full term of your warranty agreement. Need a tow? Flat tire changed? Lock your keys in the car? Run out of gas? Just call the toll-free number and help will be on the way.

In addition, your contract also provides for car rental reimbursement ($30 per day up to 5 days) and trip interruption protection ($90 per day for up to 3 days).

4. Where can I take my vehicle for repairs?

Repairs can be made at the repair facility of your choice (dealer, national chain, local mechanic) anywhere in Canada or the United States. We have an extensive database with thousands of repair facilities who have already accepted our plans. You will not find a plan more widely accepted than ours.

5. How are claims paid?

Warranty Direct lets you use the repair facility of your choice (dealer, national chain, local mechanic) and pays your claim quickly and efficiently over the phone via our corporate credit card. Simply present your Warranty Direct coverage to the service professional, who in turn will contact our claims department. You simply pay your deductible (if any). There is no paperwork, no need to lay out any money and no limit on the number of claims you may have. We cover parts, labor and even sales tax, if applicable.

6. How does the deductible work?

With PowerShield coverage, each repair visit, no matter how many items need to be fixed will only require payment of one deductible or choose a zero deductible option where you'll never reach into your pocket for a covered repair.

7. Do I really need an Extended Warranty?

There are many reasons to purchase an extended warranty. Your vehicle is one of your biggest investments. An extended warranty will ensure it is always in the best mechanical condition. With the complexity of today's vehicles, one major repair often costs more than the extended warranty. Hourly labour rates can top $100 or more per hour in some markets.

Since our warranty is transferable, it increases the resale value to potential buyers. Who wouldn't want to own a vehicle that comes protected from repair bills?

8. Can I buy this same type of coverage through my dealer?

Perhaps, but plan on paying as much as 40% more for the similar coverage and be required to have the repairs done at the dealer facility. With Warranty Direct's PowerShield, you have the freedom to go for repair service wherever you like throughout Canada or the United States. Most dealer coverage begins at the in-service date, we do NOT.

9. What if my repair facility won't take your plan?

It is rare that a repair facility will not accept our plans as we pay them immediately and utilize industry standard manuals to determine pricing. When they find out they do not have to bill us, they are eager to accept the business we refer to them. In addition, they also want your routine maintenance business, so it is rare that they will turn down the rest of your business. We would be happy to call your repair facility to establish a relationship before you buy. We also maintain a database of thousands of repair facilities that have already accepted our plan; yours may already be there. In the rare event a repair facility will not accept our direct credit card payment, we will reimburse you promptly for the authorized amount.

10. Is my warranty transferable?

Absolutely, for a modest $60 fee, you can transfer the warranty to another private purchaser of your vehicle. Vehicles with extended warranties typically offer much higher resale values because the buyer knows they are not going to get hit with huge repair costs.

11. Do you have a payment plan?

PowerShield offers a variety of payment options. When you generate a rate quote, the payment options will be presented to you on the same page. We accept all major credit cards for payment plans. Please call a Certified Warranty Advisor for further details.

12. How do I enroll my vehicle with Warranty Direct?

You may purchase your agreement online using our state-of-the-art, secure software. You may also call a Certified Warranty Advisor who can take your application over the phone. We'll simply need your Vehicle Identification Number (VIN) and an accurate odometer reading. It takes only 7 minutes to protect your vehicle from the high cost of future repairs.

Once enrolled, you will receive your contract booklet which will include full details on coverage and the roadside assistance plan. A Warranty Direct membership card will also be included.

13. Where do I get my Vehicle Identification Number (VIN)?

Your VIN is located in several areas and is a unique 17-digit identifier of your vehicle. The most common are:

14. Does Warranty Direct have a privacy policy?

Yes we do. You can view the entire privacy policy by clicking here. We also carry the prestigious BBB Online Privacy symbol. In short, any information you provide to us will never be sold or shared with any other company. We only send out relevant emails about your price quote, promotions and valuable information about your vehicle. Requests to unsubscribe from our list are handled immediately.

15. Are you open 24 hours a day?

We provide 24x7 roadside assistance with all our agreements. Just call the toll-free number in your agreement booklet and help will be on the way.

Our Claims Department maintains some of the longest hours in the industry. They are open Monday & Tuesday from 8 am-8 pm ET,Wednesday & Thrusday 9am-9pm andnd Saturday from 9:30 am -5pm ET .

Our Sales Department is open Monday & Tuesday 9 am-8 pm ET, Wednesday & Thrusday 9 am-9 pm ET, Friday 9 am-6 pm ET and Saturday from 10 am-4 pm ET . We are closed on Saturdays during the summer. Of course, you can purchase from our secure web site anytime.

Our Customer Service Department is open Monday-Friday from 9 am-6 pm ET .

16. How do I know I can trust Warranty Direct?

There are many factors one should consider before selecting a warranty company. Longevity and a proven track record are two important factors. Warranty Direct is the consumer division of one of the oldest and largest independent automobile warranty providers in the US. Our expertise in car warranties is unmatched with 28 years of experience, nearly 2 million car warranty contracts sold and nearly $600,000,000.00 in paid claims. In addition to offering our car warranties direct to consumers, over 2,200 manufacturer's, dealers, banks and credit unions choose to market our coverage.

Warranty Direct is a member in excellent standing of the Better Business Bureau and has earned the prestigious BBB Online Privacy designation. We are charter members of WebAssured.com and elected to join them because of their commitment to regulate Internet companies and guarantee purchases.

For even greater peace of mind, all our products include a written, money back guarantee.